Money Back Guarantee Policy

Introduction

At VELNARIQTH, we stand behind the quality of our products and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a comprehensive money back guarantee to ensure your peace of mind.

Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

• The item must have been purchased directly from VELNARIQTH.
• The request for a refund must be made within 30 days of the original purchase date.
• The product must be returned in its original packaging and condition, with all original tags and labels attached.

Non-refundable Items

Certain items are exempt from being returned or refunded, such as:

• Gift cards
• Downloadable software products
• Personalized or customized orders

How to Process a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team via email at [email protected] with your order number and reason for return.
2. Our team will review your request and provide further instructions on how to return the item.
3. Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
4. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Partial Refunds

Partial refunds may be granted in certain situations, such as:

• Products with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Shipping Costs

The customer is responsible for paying shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Money Back Guarantee Policy, please do not hesitate to contact our support team at [email protected]. We are here to assist you and ensure your experience with VELNARIQTH is a positive one.